With the term “digital transformation” splashed across business pages for some years now, it’s far too easy to think of it as a “Big Bang” occurrence—a once-in-a-lifetime experience that alters the universe forever. Technology is constantly evolving and the digital transformations we’re witnessing today have their origins in long-progressing industry shifts. The seeds of these shifts were planted many seasons ago.
As if the global marketplace wasn’t volatile enough, factors like the COVID-19 pandemic and a technical skills shortage are making it even more difficult for companies to make ends meet each month.
As we discuss elsewhere, productivity is a big issue for today’s resource-constrained teams. This is especially the case with distractions brought about by the “new normal” of widespread work from home (WFH). Some employees are contending with getting their jobs done while also caring for family members and keeping households running smoothly (here's a list of 32 tips for working from home). As a result, more lean organizations around the world are finding it increasingly challenging to accomplish the many administrative tasks that consume so many hours of their days such as inputting contract details, setting billing schedules, sending reminders, and so on. Carving out time in the day to focus on strategic activities that can actually grow the business is an afterthought for upwards of 50% of an employee's time.
Tiered pricing can be a real boon for companies that are looking to generate new revenue, particularly in ultra-competitive or crowded sectors. Yet, flexible pricing often introduces a level of complexity that can slow you down come month- and quarter-end. The solution: Utilize a unified SaaS automation solution that’s capable of streamlining all types of billing plans.
Financial services may be a bit slower to the automation game than other sectors, but many organizations are now recognizing significant advantages from the integration of billing, revenue, and subscription management software into their IT systems.
More organizations of all types, sizes, and sectors are investing in digital transformation—including enlisting finance automation SaaS platforms— to solve business challenges. An early result of the COVID-19 pandemic is that the newly volatile global economy requires companies to bridge gaps in financial, human, and other resources to continue to operate with some semblance of normalcy.
We are about to finish a wonderful 2019 which saw us gain clients around the world. Organizations large and small chose to work with us because of our ability to support their revolutionary new business models. SaaS-based billing and revenue automation is empowering companies better connect their sales and finance functions and focus on building deep, performance-based relationships with their customers. We’re excited to support our clients as they lead the way in transforming their business.
Revenue growth at scale is the core goal of every business. Increasing profitable revenue growth is not the sole responsibility of the sales or marketing team. In today’s dynamic world, revenue optimization is a function of the entire organization and the technology and process that supports the effort: pricing experimentation, billing efficiency, CRM, professional services, and other processes. It is in this context that technology is playing a big role in revenue optimization through automation.
Dispatch is a last-mile delivery service that is rapidly scaling to dozens of markets around the United States. It helps get industrial service parts to the right people at the right time, and makes money by deeply understanding how far, how fast, and how many parts to be delivered.
As companies scale, especially in this SaaS-dominated economy, management teams will sooner or later be confronted with a build vs buy decision. All companies large or small, tend towards wanting to control everything they can. Compounding this natural inclination, if something is painful but “working,” they push making hard choices down the road. It's difficult to uncover what an organization is best suited to own fully, and what is worthy to hand off to external partners.
Over a series of four posts, we’ll explore companies that are embracing the emerging performance economy. Aligned incentives and transparency of metrics are key to performance-based pricing that fuels this new trend. Technology and software are allowing business leaders to share both upside and downside risk with their partners, customers, and vendors.