Dispatch is a last-mile delivery service that is rapidly scaling to dozens of markets around the United States. It helps get industrial service parts to the right people at the right time, and makes money by deeply understanding how far, how fast, and how many parts to be delivered.
Sameer recently presented a pre-conference workshop at the Recurring Revenue Conference which brought together over 700 attendees from around the world to talk about scaling businesses. One of the important factors in building a sustainable B2B or B2C business is managing and reducing churn (when a customer partially or completely falls off their journey with you).
As companies scale, especially in this SaaS-dominated economy, management teams will sooner or later be confronted with a build vs buy decision. All companies large or small, tend towards wanting to control everything they can. Compounding this natural inclination, if something is painful but “working,” they push making hard choices down the road. It's difficult to uncover what an organization is best suited to own fully, and what is worthy to hand off to external partners.
SaaStr Annual 2019 was a little Burning Man, a little United Nations, and a lot of great ideas and sessions to help scale your business. Our team enjoyed networking, learning, and evangelizing how billing and revenue recognition can become a source of joy for businesses (not a hodgepodge of manual processes and disparate systems).
One of the hardest things to do when building a business is choose where best to spend your time. At Klara, we are focusing our time on revolutionizing communication for everyone involved in the patient’s journey. We do that because we live in a time where we have access to anyone and anything with a click of a button. Yet when it is about getting access to my doctor and their team or my medical data, it feels like I have to travel back in time and spend hours to get a simple answer. Klara is changing that reality, and that change requires our utmost focus.
Dive in to highlights from Sameer Gulati’s presentation at the recent FiNext conference. As Founder and CEO of Ordway, he shared his thoughts on the emerging performance economy and how smart automation can unleash company growth.