Sameer recently presented a pre-conference workshop at the Recurring Revenue Conference which brought together over 700 attendees from around the world to talk about scaling businesses. One of the important factors in building a sustainable B2B or B2C business is managing and reducing churn (when a customer partially or completely falls off their journey with you).
One of the hardest things to do when building a business is choose where best to spend your time. At Klara, we are focusing our time on revolutionizing communication for everyone involved in the patient’s journey. We do that because we live in a time where we have access to anyone and anything with a click of a button. Yet when it is about getting access to my doctor and their team or my medical data, it feels like I have to travel back in time and spend hours to get a simple answer. Klara is changing that reality, and that change requires our utmost focus.
Like a performance vehicle's suspension, or the spine of a world-class sprinter, alignment is key to outpacing the competition. For businesses who want to change the world, it comes down to more than a great idea. It comes down to the alignment of three teams: internal, external, and home. The Ordway team here in DC recently celebrated a wonderful 2018 with good food and conversation about what we accomplished in 2018 and the opportunity that lays ahead for 2019.