MRR. The Purring Lion of SaaS Metrics

Posted by Eren Koont on Oct 31, 2018 10:40:00 AM

In this episode of Pain in the GAAP, we dive into MRR, or monthly recurring revenue — a metric critical to SaaS businesses that can be a little tricky if you deal with real customers and not just spreadsheets.

We talk about how MRR is a useful metric for businesses to understand their future prospects as well as provide a business’ board and investors information to determine valuations.

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Topics: SaaS, billing, operations, recurring revenue, metrics, Podcast

Mister Rogers Was a Fortune Teller: Creativity and Collaboration

Posted by Jason Yablinsky on Oct 8, 2018 1:13:52 PM

There is nothing more comforting than watching Mister Rogers don his trademark sweater. As a someone who calls Pennsylvania home, the statue of his likeness in Pittsburgh is a reminder of more simple times. 30 years ago, “‘Mister Rogers’ Neighborhood’ showed how people made crayons. Today, crayon-making is a robot’s job.”

TLDR Version:

  • Automation is here and changing businesses: Crayola
  • There will be disruption and displacement
  • Companies that get this right will create value for their customers
  • New use cases for automation are emerging: hiring and brand experience
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Topics: billing, operations, automation, change management

Pain in the GAAP: Episode 3, BBR: Bookings, Billings, and Revenue

Posted by Eren Koont on Sep 26, 2018 10:43:00 AM

In the last episode, we covered everything you’d want to know about collections. This episode we covered the ins and outs of Bookings, Billings, and Revenue. BBR, not Pabst Blue Ribbon PBR, but BBR, Bookings, Billings, and Revenue.

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Topics: Podcast, billing, operations, SaaS, Insider, collections

Where’s my boat? My legacy vendor’s salesperson bought it.

Posted by Sameer Gulati on Sep 20, 2018 12:34:00 PM

The technology stack you choose not only supports growth, it shapes it.

Software is such a integral part of the modern work environment that it impacts all areas of your business, from how you do things, to who you hire.

TLDR Version:

  • Companies are at risk if they don’t adapt to customer desire for flexibility
  • Playing it safe on productivity software can inhibit growth
  • Safety means paying for enterprise-software salespeople’s boats
  • Smart companies are reevaluating legacy software
  • Modern approaches lead to better outcomes.
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Topics: SaaS, Software, operations, Pricing

Pain in the GAAP: Episode 2, Collections Convo

Posted by Eren Koont on Aug 27, 2018 2:36:48 PM

In episode 2, we covered the ins and outs of collections in the context of running and growing a business. Jason went deep on how to get paid or more precisely, collections....

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Topics: Podcast, billing, operations, SaaS, Insider, collections

The Antidote to Zombie Projects Is an API-Wired Strategy

Posted by Dan Poland on Aug 22, 2018 11:46:00 AM

The one-thing we’ve learned from the the Walking Dead or Evil Dead, is that the tried and true method of eliminating zombies is to destroy the brain. In business, we can’t be constantly destroying our organization’s central nervous system and that’s why digital transformation is tough. That said, you can design your organization’s brain to effectively adapt to rewiring with a sound API strategy.

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Topics: billing, SaaS, operations, API, Documentation, SOA

Pricing may be simple. Your customer is not.

Posted by Sameer Gulati on Aug 8, 2018 8:44:00 AM

Price simplicity was once considered paramount to a successful SaaS pricing strategy. The advice was formulaic—establish a value metric, assemble a “good, better, best” tiered plan structure, provide people monthly and annual billing options, and you were off to the races.

“The pain point that every single B2B company shares is pricing.” – https://frontapp.com/blog/2017/02/13/how-we-de-risked-our-saas-pricing-strategy/

Things have changed. Oversimplification of your pricing model may cause your company to leave money on the table. This is because fast-growing businesses, regardless of size, often find they must serve different user types, each with their own willingness to pay, in order to grow.

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Topics: SaaS, Pricing, operations, billing

Ordway’s 38 Controls for Startups Is More Helpful than Eater’s 38 Places to Dine

Posted by Jason Yablinsky on Jul 2, 2018 11:22:00 AM

The first 24 months of a startup lay the foundation for its future success. Young companies redesign the wheel, disrupt an industry, or identify a way to plan an ICO to raise funds off cyrpto-tailwinds. These grand plans don’t need to be bogged down by also reinventing business operations and controls.

Prior to my time at Ordway, I built a checklist of controls, used with my companies, that I feel every startup needs to accomplish during their first two years of operation.

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Topics: operations, billing, recurring revenue, SaaS

No one says “I love my billing and finance software.” We’re changing that.

Posted by Sameer Gulati on Jun 4, 2018 5:49:03 PM

Ordway is on a mission to make billing and revenue automation a reality for growing businesses. The legacy SaaS billing products that were designed nearly a decade ago handle a few use cases well, but they are very rigid and companies quickly discovered that maintenance and customization come at the cost of lengthy projects that gobble up internal resources.

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Topics: billing, SaaS, operations

 

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