Strategies to reduce churn through automated and manual communication

Posted by Eren Koont on May 13, 2019 12:39:00 PM

Sameer recently presented a pre-conference workshop at the Recurring Revenue Conference which brought together over 700 attendees from around the world to talk about scaling businesses. One of the important factors in building a sustainable B2B or B2C business is managing and reducing churn (when a customer partially or completely falls off their journey with you).

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Topics: SaaS, operations, recurring revenue, metrics, culture, startup, build vs buy, performance economy, churn

Insights that launched Ordway's business to new heights

Posted by Eren Koont on Apr 23, 2019 11:10:26 AM

Sameer Gulati recently shared insights on scaling a startup outside of Silicon Valley with the audience at the Tom Tom festival in Charlottesville, Virginia. He took the stage with Entrepreneur's Editor in Chief, Jason Feifer, Revolution's Rise of the Rest Seed Fund Partner, David Hall, and STORD's Co-founder and CEO Sean Henry

Throughout the panel discussion, Jason as moderator was able to explore the differences between East Coast and West Coast Venture Capital (traction vs potential). The four panelists also discussed how to prove product market fit during the early phase of an organization's life cycle, and what it means to scale a business outside of a major tech hub like New York City, Silicon Valley, or Boston.

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Topics: operations, Software, startup, performance economy

Scaling a business requires build vs buy decisions - a 2x2 framework resource

Posted by Eren Koont on Apr 2, 2019 4:19:00 PM

As companies scale, especially in this SaaS-dominated economy, management teams will sooner or later be confronted with a build vs buy decision. All companies large or small, tend towards wanting to control everything they can. Compounding this natural inclination, if something is painful but “working,” they push making hard choices down the road. It's difficult to uncover what an organization is best suited to own fully, and what is worthy to hand off to external partners.

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Topics: billing, SaaS, recurring revenue, automation, careers, startup, build vs buy

Ordway’s top takeaways from SaaStr Annual 2019

Posted by Eren Koont on Feb 12, 2019 1:40:00 PM

SaaStr Annual 2019 was a little Burning Man, a little United Nations, and a lot of great ideas and sessions to help scale your business. Our team enjoyed networking, learning, and evangelizing how billing and revenue recognition can become a source of joy for businesses (not a hodgepodge of manual processes and disparate systems).

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Topics: billing, SaaS, operations, Pricing, startup, build vs buy, performance economy

What's the key to a successful business? Alignment of internal, external, and home teams

Posted by Eren Koont on Dec 18, 2018 4:03:00 PM

Like a performance vehicle's suspension, or the spine of a world-class sprinter, alignment is key to outpacing the competition. For businesses who want to change the world, it comes down to more than a great idea. It comes down to the alignment of three teams: internal, external, and home. The Ordway team here in DC recently celebrated a wonderful 2018 with good food and conversation about what we accomplished in 2018 and the opportunity that lays ahead for 2019.

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Topics: DCTech, careers, culture, startup

 

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